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        Installation & Service Technician

        Summary

        Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

        Responsibilities

        • Installing new equipment and training customers
        • Troubleshooting equipment
        • Responding to customer maintenance calls
        • Handling customer issues and making sure the customer is 100% satisfied before you leave the site
        • Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
        • Escalating issues to the proper level if assistance is required to resolve the problem.
        • Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

        Key Skills and Abilities

        • Knowledge of programmable logic controllers and real-time control systems
        • Experience troubleshooting automated machines
        • Strong problem solving abilities
        • Excellent customer interfacing skills
        • Ability to collaborate successfully in a small team
        • Willing to travel 75% on average during the year

        Experience and Education

        • 2-10+ years experience (compensation based on years of experience)
        • High School Diploma or GED, required
        • Technical associates degree, desired

        Expectations of the Position

        • Troubleshoot equipment, satisfy the customer

        Critical Success Factors

        • Strong troubleshooting skills
        • Excellent customer service demeanor

        Person Specification

        • Adaptable, team player

        Reports To

        • Service Manager

         

        Interested persons may send their resume and cover letter to:

        Attn: Human Resources
        Hines Industries
        240 Metty Drive
        Ann Arbor, MI 48103-9498

        Latest News

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        男女做爰高清免费视频
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