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    Installation & Service Technician

    Summary

    Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

    Responsibilities

    • Installing new equipment and training customers
    • Troubleshooting equipment
    • Responding to customer maintenance calls
    • Handling customer issues and making sure the customer is 100% satisfied before you leave the site
    • Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
    • Escalating issues to the proper level if assistance is required to resolve the problem.
    • Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

    Key Skills and Abilities

    • Knowledge of programmable logic controllers and real-time control systems
    • Experience troubleshooting automated machines
    • Strong problem solving abilities
    • Excellent customer interfacing skills
    • Ability to collaborate successfully in a small team
    • Willing to travel 75% on average during the year

    Experience and Education

    • 2-10+ years experience (compensation based on years of experience)
    • High School Diploma or GED, required
    • Technical associates degree, desired

    Expectations of the Position

    • Troubleshoot equipment, satisfy the customer

    Critical Success Factors

    • Strong troubleshooting skills
    • Excellent customer service demeanor

    Person Specification

    • Adaptable, team player

    Reports To

    • Service Manager

     

    Interested persons may send their resume and cover letter to:

    Attn: Human Resources
    Hines Industries
    240 Metty Drive
    Ann Arbor, MI 48103-9498

    Latest News

    Hines Manufactures First Autonomous Sensor Balancing Machine
    See All News From Hines

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